Service Excellence is Our Forte

When it comes to questions about our software, we've got you covered with competence and speed.

Here's a quick overview:

• Callback service: Click the telephone icon within the software.
• Technical support: +49 241 44686-122
• Commercial service: +49 241 44686-152
• Email: support@onoffice.com
• Support hours: Monday - Friday, 09:00 - 18:00 hrs
• onOffice online help
• Explore our collection of useful tools:

Visit the Download Area

Contact onOffice Support Directly: +49 241 44686-122. You can also reach us via email at support@onOffice.com. Our dedicated support team is available Monday through Friday, from 09:00 to 18:00, ready to offer guidance and assistance. Don't hesitate to contact our hotline for emergencies outside our regular hours. We're here for you 24/7.

onOffice Emergency Hotline

You can reach us at the emergency hotline in case of urgent matters beyond our support hours. We assure you a response time of 2 hours from 7:30 am to 10:00 pm, 7 days a week, and from 10:00 pm to 7:30 am, we assure you a response time of 10 hours, also 7 days a week. With onOffice, you're never alone. Call us at: +49 241 44686-112

Please note that this service incurs a fee of 5.95 € per 5-minute block or part thereof. This applies to all calls from Germany, Austria, and Switzerland.

Try Our Speedy Support Chat

Got a quick question about our software or a setting? Just type your message in the onOffice support chat. We're here to provide swift assistance on using onOffice enterprise, not only to you but also to your fellow brokers. Our support team uses the onOffice Viewer for more complex enquiries, enabling them to view your onOffice enterprise interface alongside you. An easy-to-follow hint arrow ensures you can navigate each step effortlessly.